Returns and Refunds Policies

Hatteras Island Surf and Sailing Rentals inc.

 Return Policy

Yes, we do offer returns on new physical products (scroll below to view our lessons and rentals refund policy)! If you are not satisfied with your purchase you have 15 days from receiving your product to drop it off at our store or ship it back to us to be eligible for a return. Returns are only accepted if the product is unused in original manufacturer packaging. There is a 5% restocking fee to cover our costs of the return and the customer is responsible for return shipping charges. The customer is also responsible if any damage happens to the product during the return shipping (so pack it with care!)

Used or demo products or products purchased from our Ebay store are and are non refundable. Used or demo products or products purchased from our Ebay store are sold “as is” and are not covered by a manufacturer warranty or any warranty from Hatteras Island Surf and Sail Rentals inc. 

If you have any questions do not hesitate to contact us at or call us at 252-987-2292. If we miss your call please leave a message and we will get back to you!

Products Return Policy

Steps for Returns


  1. Make sure you have a receipt or a order number and the item(s) is unused in the original packaging with no visible sign of wear. 


  1. Contact us via with your order information and why you would like to return your product. 


  1. If your item is now used or without original packaging or has visible signs of wear you are not eligible for a return but please contact us regardless to explain your situation. Your item may be eligible for a manufacturer warranty if there are defects or workmanship errors from the manufacturer. Click here to view out Warranty information.   


  1. Ship it back or bring it to the store within 15 days from receiving the item as specified by the shipping tracking information.  You are responsible for paying return shipping except if the product is covered and then approved by manufacturer warranty as deemed by the manufacturer and us. Click here to view more Warranty information.


USPS Shipping Address                                    UPS/Fed Ex address

Hatteras Island Surf Shop                                  Hatteras Island Surf Shop

PO Box 130                                                       25410 NC-12 

Waves, NC 27982                                             Waves, NC 27982  


  1. Once we receive the item we will inspect it, confirm if it is eligible for a return and then began initiating the refund minus the 5% restocking fee and the return shipping.

Lesson Refund Policy
Payment Option Selection when selecting Payment Option of the following items:
  • Private Kiteboarding Lessons, Group Kiteboarding Lessons, Jet Ski Assited Kiteboarding Lessons, Surfing Lessons, Windsurfing Lessons
 The customer is required to select one of the two following options.
1) Small Deposit (Refundable within 48hours notice before lesson date)
  • This deposit will be taken off of the full price of the lesson you pay in the store
  • This deposit is fully refundable if you notify HISS 48 hours before your scheduled lesson time. 
  • If the conditions are not adequate during your lesson day/time and we are not able to move your lesson to another day during your stay, we will refund your deposit.
Gift Card/full Lesson Amount (NONREFUNDABLE/ Store Credit Only)
  • These items are refundable ONLY if purchased 14 days before selected lesson date AND you notify via email confirmation to of your cancelation within 24 HOURS OF INITIAL PURCHASE.
  • If you would like to cancel your service after 24 hours after purchase the item. The amount of the purchased service  can be used as store credit for future purchases instead of the services initially requested including other lessons, rentals and equipment.
  • If the services initially requested are being changed to different services or store credit, you must notify via email confirmation to of your alteration 48hours prior to your scheduled lesson time.
  • These items and their credit can be used within 3 years of their initial purchase, after that the credit will expire and the amount will entirely be forfeited to Hatteras Island Surf and Sailing Rentals inc.

Lessons Liability Policy 

Rentals Refund Policy
Rentals Cancellation Policy 
  • Rental items canceled 14 + days prior to your rental start date will receive a 100% refund.
  • Rental items canceled from 8-14 days prior to your rental start date will incur a $15 administrative fee for cancelation.
  • Rental items canceled 7 days or fewer prior to your rental start date will receive store credit to use for lessons or rentals in the future for up to 1 year from purchase date.
  • To cancel contact us via with your order information.

Rentals Liability Policy 

Let us know if you have any questions!